The CanDo Toolkit

You can handle the life part.
We'll help with the insurance part.

Real tools for real life, business, and insurance. Find what you need fast: ID cards, claims, payments, policy changes, certificates, checklists, plain-English guides, and tools for the moments when life gets busy.

I'm a customer I need help with a claim I own a business

Nothing here has to be perfect. If you're not sure where to start, send us what you have.

Spanish help

¿Prefiere español? Podemos ayudar.

Si se siente más cómodo en español, llámenos o envíenos un texto. Estamos aquí para ayudarle a encontrar el camino correcto.

Llámenos Envíenos un texto Envíenos un email

Most people come here for...

The urgent stuff first. One tap to the thing you probably need right now.

Client Center ID Cards & Proof of Insurance Download ID cards, proof of insurance, documents, certificates, or request a policy change. Pay a Bill Pay your carrier directly Customer Service / Claims Call your carrier for claims help or customer service Request a change Vehicle, driver, address, mortgagee, or coverage update Need a certificate? Use the Client Center to request certificates or access recent documents Need help choosing? Call us and we’ll point you in the right direction

Choose your lane

What kind of help do you need today?

Start broad. We'll narrow it down without making you read the whole internet.

Personal

For me or my family.

Home, auto, renters, life, pets, teen drivers, moving, accidents, and the questions that show up with real life.

See personal resources → Commercial

For my business.

Certificates, workers comp audits, contractor coverage, commercial auto, job requirements, and resources built for people who run the work.

See business resources → Not sure

I don't know what I need.

Start with plain-English explanations, a coverage review checklist, or ask us where to begin. No wrong door.

Help me choose →

Real-life toolkit

The CanDo toolkit

Helpful little tools for the moments people usually wish they had a manual.

Next Chapter Checklist

Buying a house. Moving. New baby. Teen driver. Marriage. Divorce. Starting a business. Tell us what's new and get your next steps in plain English.

Start your checklist →

Accident Evidence Helper

If something just happened: stand here, take these photos, ask these questions, save this info. Pocket-sized peace of mind.

Open the helper →

Insurance in Plain English

Deductible. Endorsement. Loss of use. Replacement cost. We translate the jargon so you can actually use it.

Read the glossary →

Should I file a claim?

Not every situation is obvious. Answer a few optional questions and get a calm next step: document it, call CanDo first, or move quickly.

Open the claim guide →

Compare carriers yourself

Want to look around on your own first? Use our customer-facing rater to compare options for auto and home coverage.

Compare options →

SimplyTerm Life Insurance

Coverage that fits your life, and your budget. Help protect the people you love with life insurance from Prudential.

Explore SimplyTerm →
Home Inventory Starter Teen Driver Readiness COI Helper

Browse by situation

Helpful paths without the clutter

Keep the main page calm. Let people choose the shelf they need.

Carrier center

Need your carrier? Start here.

Claims, payments, apps, and documents. Start with the fastest path below, then use the Client Center for policy documents and recent files.

Customer Service / Claims Payments Apps & documents

Customer Service / Claims

Call your carrier customer service or claims team.

If there is an emergency or anyone may be hurt, call 911 first. For everything else, find your carrier below and tap to call their claims or customer service team.

Not sure? Use the claim guide →

Not sure who your carrier is? Check the Client Center, your ID card, or contact CanDo and we’ll help you find the right number.

Pay a bill

Find your carrier and pay directly.

Most payments go through the insurance company, not CanDo. Pick your carrier below and you’ll open their payment or account page in a new tab.

Not sure? Try Client Center →

If your carrier is not listed, use the Client Center or contact CanDo and we’ll point you the right way.

Before you call us

Gather this, if you can. Skip what you can't.

This helps customers feel prepared and helps the team get things done faster.

Buying a car?

VIN, driver, lienholder, pickup date, old vehicle info.

Need a COI?

Certificate holder, job address, contract wording, deadline.

Had a claim?

Photos, date, location, police report, other party info.

Moving?

New address, closing date, mortgagee, occupancy date.

Hiring someone?

Role, payroll, driver status, workers comp details.

Adding a business vehicle?

VIN, use, radius, garaging, driver, lienholder.

For business owners

Built for people who actually run the business.

You're the boss, the bookkeeper, and the safety officer. We keep the insurance side moving so you can stay on the work.

  • Same-day certificates of insurance. Email it, we send it.
  • Workers comp audit prep. What auditors actually want, before they ask.
  • Contractor coverage basics. GL, tools, vehicles, subs — without the legalese.
Independent resource

TradeBizGuide

Practical business resources for tradespeople — pricing, contracts, coverage basics, operations, and the hard-won stuff that helps a business run better.

Visit TradeBizGuide
Partner

USLI Small Business Resource Center

Industry-specific guides, sample contracts, HR templates, and safety checklists — straight from a carrier that actually writes the policy.

Open the resource center
Self-serve

Request a Certificate

Need a COI today? Use the Client Center to request a new certificate or access recent documents.

Open Client Center
Guide

Workers Comp Audit Prep

The short list: what to gather, how to classify payroll, and the three mistakes that cost the most.

Build your prep list
Checklist

Subcontractor COI Checklist

Before a sub starts work, check the certificate, workers comp, limits, dates, and wording that can matter later.

Review a COI
Checklist

Cyber Readiness Checklist

Simple habits for email, passwords, payments, backups, vendors, and the “what if something looks wrong?” plan.

Check your basics

Helpful guides

The best parts of the old articles, rebuilt to be useful.

These start as plain-English guides, then connect to checklists, tools, and the next step someone can actually take.

Browse all guides →
All Auto Home Life events Business Insurance basics Claims
Auto

Teen driver readiness checklist

Reworks the teen driver article into a parent-friendly checklist: when to add them, what discounts to ask about, and what to send CanDo.

Checklist
Auto

Car insurance checkup

Turns the “10 things to know” article into a practical review: rates, discounts, deductibles, full coverage, and when to shop.

Guide
Life events

Growing family insurance review

Turns the married-with-children article into an active review for auto, home, umbrella, life, disability, and big-picture protection.

Review checklist
Claims

Should I file a claim?

A plain-English decision helper for those “is this worth filing?” moments before a small problem becomes a bigger one.

Decision tool
Claims

Accident Evidence Helper

A calm checklist for the scene of an accident, with optional notes customers can keep, send to CanDo, or both.

Tool
Insurance basics

Insurance in Plain English

Common insurance words translated into regular language so customers can understand what they have and what they’re deciding.

Guide
Business

Contractor Requirement Translator

Paste insurance requirements from a contract and turn them into a cleaner checklist of what to review before signing.

Tool
Business

Workers Comp Audit Prep

A practical checklist to gather payroll, subcontractor, owner, class code, and certificate information before audit time.

Checklist
Business

Subcontractor COI Checklist

A quick way to review certificates, limits, dates, workers comp, and wording before a subcontractor starts work.

Checklist
Business

Cyber Readiness Checklist

Simple habits for passwords, email, payments, backups, vendors, remote access, and what to do if something looks wrong.

Checklist

Partners & extras

Other stuff worth having

Hand-picked partners we'd recommend to family. (And do.)

SimplyTerm — Life Insurance

Term life that's actually simple to buy. Quote in minutes, no medical for many.

Get a term quote →

Featured this month

Shareable from the office

Bite-sized things we're posting and texting out this month. Steal them, send them, save them.

Not sure where to start?

That's the most popular place to start. Tell us what's going on — we'll figure it out together.

Talk to us Or just call

You can do it. We can help.